Who we are
We are Lavender House Salon, Wrexham. Our website address is: http://www.lavenderhousesalo.co.uk
The information we collect and how
At Lavender House we take privacy seriously and only use the information we collect to provide the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. For transparency, listed are the business services we provide and how we use the information we collect.
Health and Beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We may store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred nail colour, shade used on your eyebrows, how you like your coffee and who your favourite therapists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.