Terms & Conditions

Gift Vouchers

All vouchers can be ordered in store, via our website or by phone then delivered by post to your door. They can be ordered for any amount, a perfect gift for any occasion, to treat loved ones or friends. Vouchers are non refundable and cannot be exchanged for cash.

Gift Wrapping

At Lavender House we offer a gift wrapping service with silk tissue paper, gift bags and gift boxes, to make each and every gift look stunning.

Booking Policy

Should you prefer a particular therapist please mention this when booking and we will always try to accommodate your request. A 20% deposit is required for all treatments. If you are pregnant or have any medical conditions please inform reception when booking.

Salon Etiquette

For many of our clients Lavender House is an oasis of calm, where they can relax and unwind. We kindly ask that you switch off mobiles and keep noise to a minimum whilst in the salon. We have a full time receptionist who you can leave your mobile with if you’re expecting an urgent call.

Your Lavender Journey

Please arrive 10 – 15 minutes before your treatment time in order so that we can look after you and prepare you for your treatment. Also we have a selection of teas, seasonal elixirs and Nespresso coffee for you to enjoy in our relaxing coffee lounge before and after your treatment… for a little extra ‘me time’.

Appointment Timings

We allow 15 minutes between appointments in our booking system to ensure you receive a customized service with out being rushed.

Cancellation Policy

As stated at the time of booking, there will be no charge for appointments cancelled or rescheduled with more than 48 hours notice. Where less than 24 hours notice is given 100% of the total booking fee will be charged.

If you require any further information please do not hesitate to contact us.